Well Done Quick Start Guide

Hardware Requirements

Creating an account

Using the Point of Sale

Using the BackOffice

Setting up printers and cash drawers

Adding integrated credit card processing


Hardware Requirements

The POS software has been designed to run on Windows 10 based desktops and tablets.  So the software will run on any PC that meets the requirements to run Windows 10.

For printers, Well Done currently supports Epson industry standard thermal and impact printers.

We recommend the TM-T20II thermal printer to be used as the default receipt printer.

For kitchen printers, the Epson TM-U220B printer is recommended.

For cash drawers, any Epson compatible cash drawer should be sufficient.


Creating an account

To create a new account along with a new instance of Well Done for your restaurant, follow this link:


Fill out the on-line registration form which will send a confirmation link to the e-mail address that you provide.  Clicking on the link will continue the process by sending a text message with a confirmation code to the mobile number provided.  After entering the confirmation code, your new account along with a new instance of Well Done will be created.

If you need to create an account for an existing instance of Well Done, contact the restaurant administrator who can create an account through the BackOffice.


Using the Point of Sale (POS)

The latest version of our POS software, Well Done Universal POS, can be downloaded through the Windows store via this link:


This new version is built on top of the Universal Windows Platform and has been optimized to work with Windows 10.  By default, the POS runs in full screen mode and takes advantage of touch screen interfaces.  However, it can also work with a traditional keyboard and mouse and can be used in a windowed mode if desired.

In order to log in to the system, provide your username and password credentials established during account creation at the login screen.  Upon success, the main menu is displayed.  Menu categories are listed at the top of the screen.  These can be scrolled through horizontally if there is not enough space on the screen to display all of the menu categories.  On the left of the is the running total of the currently selected order, displayed in the drop-down list at the top of the left hand side of the screen.  The drop down list will contain all of the orders for the user that is currently logged in, and will contain orders belonging to all system users for managers.  The large area to the right of the current order list contains buttons that represent menu items contained in the selected menu category.  Clicking these buttons will add the selected item to the order.  Items with option groups attached will display option dialogs for each assigned option group.  Menu categories, menu items, option groups, and pricing can all be configured using the BackOffice program.

The bottom of the screen contains additional buttons to include the following:

Table – When table layout is in use, this feature allows the server to select the table that a check is assigned to using a topographic map of the dining area.

Carry Out – Flags the current order as carry out and allows the server to assign a cust0mer name and phone number to it.  Carry out orders are visible to all users regardless of who initiated the order or manager status.

Delete – Deleted selected items from the order.  As noted above, items cannot be deleted after they have been sent to the kitchen unless overridden by a manager.

Send – Sends an order to the kitchen.  Note that once an item has been sent to the kitchen, it cannot be deleted by standard users.  However, this can be overridden by managers.

Split – Provides a way to split an order into multiple guest checks.  Additionally, if a single item is highlighted in the order, selecting “Split” will divide that item.  Single items can be split multiple ways by clicking the split button multiple times for a selected item.

Open Item – Clicking “Open Item” allows the server to create a one-time billable item within the order at a server defined price for random items that do not exist in the restaurant’s typical menu.

New – Creates a new order in the system under the currently logged in user.

Close – Provides a way to close out the order and pay the check(s).  For each check associated with the order being closed, the server can selected the payment method, typically cash (default) or credit.  To add integrated credit processing using a PCI compliant EMV (chip card) credit card reader, follow this link: https://secure.welldonepos.co/WellDoneRegistration/Credit .  Qualifying restaurants may be eligible to receive a card reader at no cost.

Print – Prints a copy of the receipt(s) that correspond to the current order when a thermal receipt printer has been configured.

Open Drawer – Clicking this button will force the cash drawer open (only available for managers).

Manager – Displays a dialog with severs manager functions (only available for managers).

Logout – Logs the current user out of the system and returns to the login screen.


Using the BackOffice

The latest version of the BackOffice program is available from our downloads page:


Download, unzip, and install the BackOffice using the setup program.

Running the Well Done BackOffice program, the first screen will prompt the end user to enter their username and password credentials.  Upon verification, the user is presented with the main screen which is laid out in tabs with the following screen options:

Account – This screen is available to all users and is the only screen available to non-managers.  From here, users can verify and update their address information, phone number, and e-mail address.  Users can also reset their password from this screen.

Configuration – This screen is used to set system configuration options which may include tax rate, receipt header and footer content, and credit processing information.  This tab is available only for managers.

Employees – This tab can be used by managers to add or update employee information.  This includes providing the ability to update the employee’s personal information, update and assign roles and corresponding rates, and reset an employee’s password.

Menu – The menu tab is also only for used by managers and allows managers to add or update menu categories, menu items, and option groups.


Setting up printers and cash drawers

Visit the downloads page here:


And download the following:

POS for .NET – Microsoft’s Point-of-Service for .NET provides functions required for using POS hardware.  After downloading this software package, extract its contents into a temporary directory and run the enclosed installer.

Epson OPOS for .NET – Provides software interfaces used for Epson printers and compatible cash drawers. After downloading this software package, extract its contents into a temporary directory and run the enclosed installer.

Well Done Print Monitor (wdpm) – This is a system tray utility that monitors the print queue for new print jobs and commands to kick open the cash drawer.  After downloading this .zip archive, create a new folder on the system hard drive (i.e., “C:\Print”) and extract the contents of the file into that folder.  After the files have been extracted, run the program “wdpm.exe”.  Right-click on the Well Done icon in the system tray, choose “open”, and fill in the appropriate configuration information.  Additionally, add wdpm.exe to the list of startup programs in order to ensure that it executes when the system boots into Windows.


Adding integrated credit card processing

To add integrated credit processing using a PCI compliant EMV (chip card) credit card reader, follow this link:


Qualifying restaurants may be eligible to receive a card reader at no cost.